Shipping policy

Processing

Orders are typically processed within one business day. We do not ship on weekends.

Carrier and delivery

We ship via FedEx, insured, and a signature is required upon delivery on all shipments — deliberate on our part, so your piece never waits on a doorstep. FedEx Ground is free on orders over $70 and $8 below; FedEx 2Day is available for $15.

If no one will be home, FedEx can hold your package at a location near you; the options are on your tracking page.

Address changes

Once a FedEx label is created, the delivery address cannot be changed or diverted to a forwarding address. Address changes can only be made before the label is created — a simple rule that shuts down the most common delivery scams.

Local pickup

Pickup at our Alhambra showroom (254 E Main St, Alhambra, CA 91801) is always free. We will email you when your order is ready; bring your order confirmation and a photo ID.

International orders

International shipping is available for an additional fee — contact us for a quote before ordering. International buyers are responsible for any applicable customs duties, taxes, and import fees.

Lost or delayed packages

Luxury 24/7 is not responsible for packages lost in transit, weather-related damage, or delays beyond our control. Every shipment is insured, and if something goes wrong we will work with you and FedEx to make it right.